Notice
Non-discrimination and language assistance
Everyone gets the same service, the same arithmetic and the same hour of somebody's time.
Effective: 1 March 2026 · Last reviewed: 1 March 2026
Our commitment
Firefly Health, Inc does not discriminate on the basis of race, color, national origin, age, disability or sex in the services we provide. We do not exclude people or treat them differently for any of those reasons.
Every Marketplace plan is guaranteed issue, so nobody can be turned down or charged more for a pre-existing condition — and nothing about how we work adds a barrier the Marketplace does not have.
Help with language
If your first language is not English, tell us when you ring and we will arrange an interpreter at no cost to you, for a telephone call or an appointment.
The Marketplace Call Center on 1-800-318-2596 (TTY 1-855-889-4325) is free, open 24 hours, and offers assistance in many languages. Navigators and certified application counselors also provide free in-person help in many communities across our four states — localhelp.healthcare.gov.
Help with disability
We provide free aids and services so people with disabilities can communicate with us effectively — including information in large print and documents read aloud over the telephone.
If getting to an appointment is difficult, we will come to you or handle it by telephone. See our accessibility notice for how this website itself is built.
If you believe we have fallen short
Tell us: (855) 949-0897, or through the contact form. We will investigate and reply.
You do not have to come to us first. You may complain to the Marketplace on 1-800-318-2596, to the department of insurance in your state, or to the appropriate federal civil rights authority. We publish this because you should not have to look for it.